Privacy Policy

Legal

How Rent a Car Zone collects, uses and protects your personal information when you visit our website, request a quotation, reserve a vehicle or rent from us.

Last updated: 14 September 2026

At Rent a Car Zone, operated by SERMED TRADING LTD. (“Rent a Car Zone”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you visit rentacarzone.com, request a quotation, make a vehicle reservation, contact us, or use our car rental services; why we collect it; how we use and protect it; and what rights you may have regarding your information.

1. Who We Are

Rent a Car Zone is a car rental service operated by:

SERMED TRADING LTD.
Trading as: Rent a Car Zone
Website: rentacarzone.com
Telephone: +90 533 885 55 33

For the purposes of applicable data-protection legislation, SERMED TRADING LTD. acts as the data controller for personal information processed in connection with Rent a Car Zone services.

2. Information We May Collect

The information we collect depends on how you interact with us.

Identity Information

We may collect information required to identify you and enter into a rental agreement, including:

• First and last name
• Date of birth
• Nationality
• Passport or identification details
• Driver’s licence details
• Age and other information required to establish eligibility to rent a vehicle

Contact Information

We may collect:

• Email address
• Telephone or mobile number
• WhatsApp contact information
• Address
• Country of residence

Reservation and Rental Information

When you request or make a reservation, we may collect:

• Vehicle selected
• Pick-up and return dates and times
• Pick-up and return locations
• Flight information where airport delivery or collection is requested
• Hotel or accommodation details where delivery is requested
• Additional-driver information
• Special requests
• Rental history
• Vehicle pick-up and return records

Payment and Transaction Information

We may process information relating to:

• Rental charges
• Payment method
• Payment status
• Refunds
• Invoices and receipts
• Accounting and transaction records

Where payments are processed through a third-party payment provider, full payment-card information may be handled directly by that provider rather than stored by Rent a Car Zone.

Communications

We may keep records of communications you have with us through:

• Email
• Telephone
• WhatsApp
• Website forms
• Customer-support requests
• Social media or other communication channels

This helps us manage your booking, respond to requests and maintain appropriate records of our customer service.

Website and Technical Information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Referring pages
• Date and time of visits
• Approximate location derived from technical information
• Cookie identifiers
• Website interaction and performance information

3. How We Use Your Information

We may use your personal information to:

• Search for and provide available rental vehicles
• Create and manage reservations
• Prepare and perform vehicle rental agreements
• Verify driver eligibility and identification
• Arrange Ercan Airport, hotel or other vehicle delivery and collection
• Process payments, refunds and invoices
• Communicate about your reservation
• Provide roadside assistance and customer support
• Manage accidents, damage, insurance matters and rental incidents
• Maintain rental and accounting records
• Prevent fraud, misuse and security incidents
• Protect our vehicles, customers and business
• Improve our website and booking experience
• Measure website performance
• Comply with legal, regulatory, tax and accounting requirements
• Establish, exercise or defend legal claims

We will not use your personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable law.

4. Legal Grounds for Processing

Depending on the circumstances, we may process your information because:

It is necessary to provide the requested service or perform a contract.

For example, we need your identification, driver’s licence and booking details to arrange and administer a vehicle rental.

We have a legal obligation.

Certain rental, transaction, accounting or identification records may need to be retained under applicable law.

We have a legitimate business interest.

This may include protecting our vehicles, preventing fraud, responding to customers, maintaining website security and improving our services.

You have provided consent.

Where consent is legally required — for example, for certain marketing communications or non-essential cookies — we will request it separately.

Where processing relies on consent, you may withdraw that consent subject to applicable law.

5. Vehicle Rental and Driver Information

Because we provide vehicle rental services, certain personal information is necessary before we can hand over a vehicle.

We may need to inspect or record information from your passport, identification document and valid driver’s licence. Information may also be required for additional drivers.

Where necessary in connection with an accident, insurance claim, traffic matter or legal requirement, relevant rental and driver information may be shared with insurers, legal advisers, authorities or other appropriate parties.

6. Ercan Airport and Hotel Delivery

When you request vehicle delivery or collection, we may process additional information such as your flight number, arrival time, hotel, accommodation or meeting location.

We use this information only as reasonably necessary to coordinate the requested rental service and communicate with you regarding delivery or collection.

7. Payments

Payments may be processed directly by Rent a Car Zone or through authorised banks and payment-service providers.

Payment providers may process personal and financial information under their own privacy policies and security procedures.

We aim to minimise the amount of payment information stored directly within our systems and do not intentionally retain complete card-security codes after a transaction.

8. Sharing Your Personal Information

We may share information only where reasonably necessary with parties such as:

• Payment processors and banks
• Insurance providers
• Website hosting and IT providers
• Booking and reservation technology providers
• Email, SMS or communication providers
• Accountants, auditors and professional advisers
• Roadside-assistance providers
• Government, police, courts or regulatory authorities where legally required
• Service providers acting on our behalf

Third-party service providers should receive only the information reasonably necessary to perform their services and are expected to handle that information securely and lawfully.

9. Cookies and Analytics

Rentacarzone.com may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, improve performance and measure advertising effectiveness.

Cookies may include:

Essential cookies required for the website and booking functions to operate.

Analytics cookies used to understand website traffic and performance.

Preference cookies used to remember selected settings.

Advertising or measurement cookies used, where applicable and permitted, to measure campaigns and understand how customers reach our website.

Where required by applicable law, non-essential cookies will be used only after appropriate consent.

You can also manage or delete cookies through your browser settings.

For more information, please see our Cookie Policy.

10. Google and Other Third-Party Services

Our website may use third-party services such as Google Maps, Google Analytics, Google Ads or similar website, analytics, advertising and communication technologies.

These providers may process technical information such as your IP address, browser information, cookie identifiers and interactions with our website in accordance with their respective privacy policies.

Where legally required, these services will be subject to your cookie or tracking preferences.

11. Marketing Communications

We may send promotional communications where you have requested them, provided consent where required, or where otherwise permitted by applicable law.

You can ask us to stop sending marketing communications at any time.

Service communications concerning an existing reservation — such as booking confirmations, vehicle delivery arrangements or important rental information — are not considered promotional communications.

12. International Data Transfers

Some technology or service providers we use may process or store information outside North Cyprus.

Where personal information is transferred internationally, we take reasonable steps to use providers and arrangements designed to provide appropriate protection for personal information, having regard to applicable legal requirements.

13. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, insurance, tax, contractual and dispute-resolution requirements.

Different categories of information may therefore have different retention periods.

When information is no longer required, we will take reasonable steps to delete, destroy or anonymise it.

14. How We Protect Your Information

We use reasonable organisational and technical measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Measures may include access controls, secure website connections, system permissions, backups, software updates and appropriate security procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Your Privacy Rights

Subject to applicable law and the circumstances of the request, you may have the right to:

• Ask whether we process personal information about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Object to certain processing
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request information regarding parties to whom your information has been disclosed
• Raise a concern regarding the handling of your personal information

Some rights may be subject to legal limitations. For example, we may be required to retain certain rental, accounting or transaction records even after a deletion request.

16. Children’s Privacy

Our vehicle rental services are intended for adults who meet the applicable rental and driving requirements.

We do not knowingly use our website to collect personal information directly from children for the purpose of entering into vehicle rental agreements.

17. External Links

Our website may contain links to third-party websites or services.

Rent a Car Zone is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external service you use.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The latest version will always be published on this page with the applicable Last Updated date.

Where changes are significant, we may provide additional notice where appropriate.

19. Contact Us

If you have a question about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact:

Please provide enough information for us to identify your request and respond appropriately.

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Rent a Car Zone – SERMED TRADING LTD.
North Cyprus Car Rental